Policies

Below is a list of my business policies to include topics such as Cancellations, Refunds, Lost Items, Trip Updates, and More. Please reach out anytime if you have additional questions.

Availability and Scheduling

I offer private personalized transportation services 24/7, 365 days a year for a variety of needs. Please note that I offer SCHEDULED services and on-demand rides are not currently offered (please reach out via text message if on-demand service is required and I will reach out if I am available at that point of time and within distance of your current location). Advance notice is required for all reservations and are subject to availability. Payment is due at the time of booking. Please review my cancellation and refund policy detailed below under "Cancellations and Refunds".

Reservations:

Reservations MUST be made via the booking form. Just click on the "Book Now" button on the home page
Text/Phone/Email correspondence does NOT constitute a valid reservation, please proceed to the booking form to complete your reservation
Cancellation and Refund policy will only take effect at the time of booking, please ensure you complete your online reservation as far in advance as possible
- For example: Correspondence with driver was made 1 week prior to trip but actual online booking was not made until less than 8 hours --> trip is subject to the "less than 8 hours cancellation" policy

For reservations made 8 hours in advance:

Instant ride quote
Instant reservation booking (if there are any scheduling conflicts, you will be contacted the same day)

For reservations made less than 8 hours in advance:

Will be reviewed individually and you will receive a ride quote within 2-3 hours of submission (if available)
Full refund policy not applicable, please review cancellation policy below for time table

Car Seats and Child Safety Restraints

In accordance with Arizona state law (A.R.S. § 28-907) and to ensure the safety of our youngest passengers, the following car seat requirements apply when traveling with children in our vehicles:

Arizona Child Restraint Law Overview:

Children under 5 years old must be secured in a federally approved child safety seat.
Children ages 5 to 7 must be in a booster seat unless they are at least 4 feet 9 inches tall.
Children 8 years or older, or taller than 4 feet 9 inches, may use the vehicle’s regular seat belt.

Ride On Time AZ Transit Policy:

Parents and guardians are responsible for providing the appropriate child safety or booster seat when booking transportation involving young children. For liability and safety reasons, drivers are not permitted to install car seats or secure children. The adult passenger must ensure the seat is properly installed and the child is secured before departure. If an appropriate car seat is not provided or installed, service may be denied, and a cancellation fee may apply. Upon request and with advance notice, Ride On Time AZ Transit may offer car seats for an additional fee, subject to availability.

Your child’s safety is our top priority. Thank you for helping us comply with Arizona law and maintain a safe environment for all passengers.

Cleaning and Damages

At Ride On Time AZ Transit, we take pride in maintaining clean, comfortable, and professional vehicles for every passenger. To ensure a high standard of cleanliness for all riders, we have implemented the following cleaning policy:

Standard Cleaning

All vehicles are cleaned and sanitized regularly, including between passenger trips when needed.
Routine cleaning includes wiping down high-touch surfaces, vacuuming, and disinfecting seats, handles, and controls.

Excessive Cleaning Fees

If a passenger's actions result in excessive mess or damage (e.g., spills, stains, bodily fluids, excessive trash, gum, food residue, etc.), a cleaning fee will be assessed based on the severity of the incident.
Cleaning fees typically range from $50 to $250, depending on the level of cleaning required.
In the case of upholstery damage or professional detailing requirements, costs may be higher and will be invoiced based on actual charges from a certified cleaning or detailing service.

Examples of Incidents Subject to Cleaning Fees:

Vomiting or bodily fluids
Spilled beverages (especially those with dyes or sugars)
Food debris or excessive trash left behind
Smoking or vaping odors
Stains from makeup, ink, or other substances

Responsibility

The passenger(s) responsible for the damage or mess will be held financially liable for cleaning and/or repair costs.
In some cases, service may be suspended or denied to passengers who repeatedly violate our cleanliness standards.

Passengers are expected to treat all vehicles and property with care and respect. Any damage caused by a passenger, whether intentional or accidental, will be the financial responsibility of that passenger.

If damage occurs, the following will apply:

All repair and replacement costs will be assessed based on current pricing and labor rates provided by an authorized Tesla dealership.
A detailed invoice from the Tesla service center will be provided, outlining the scope of the damage and the associated costs.
The full amount shown on the invoice will be billed directly to the responsible party.
By using our service, passengers acknowledge and agree to these terms. This policy helps ensure the continued safety, comfort, and high standards of our fleet.

We thank you for respecting our vehicles and helping us provide a clean, safe experience for every rider.

Drug and Alcohol Use

No Drugs Policy

To ensure the safety, comfort, and legality of our services, the possession, use, or transportation of illegal drugs or controlled substances is strictly prohibited in all vehicles.

This includes, but is not limited to:

The use or visible presence of illegal drugs or drug paraphernalia
Smoking or vaping any substances, including marijuana (even if medically prescribed)
The transport of any substances that violate state or federal law
Violation of this policy will result in immediate termination of service without refund, and may involve notification of local law enforcement.

Alcoholic Beverage Policy

In accordance with Arizona state law (A.R.S. § 4-251), open containers of alcoholic beverages are strictly prohibited in the passenger compartment of standard transportation vehicles. Any alcoholic beverages must remain sealed or, if opened, be stored in the trunk or an area not readily accessible to passengers, such as behind the last upright seat in a van or SUV. Passengers are responsible for complying with this regulation. Violation of this policy may result in immediate termination of service without refund and possible involvement of law enforcement.

Food and Drink

No Food Policy

To maintain a clean, comfortable, and professional environment for all passengers, food consumption is not permitted inside vehicles.

This policy helps us:

Prevent spills, stains, and lingering odors
Maintain vehicle cleanliness for all riders
Minimize potential allergens or discomfort for other passengers
We kindly ask that all food items be consumed before or after your ride. Failure to comply may result in additional cleaning fees or refusal of future service.

Open Beverage Policy

For the comfort and cleanliness of all passengers, only water in sealed or spill-resistant containers is permitted to be consumed inside our vehicle. Beverages containing sugar, dyes, or other staining ingredients are not allowed, as spills can result in damage to vehicle upholstery and may require professional cleaning. This policy helps us maintain a clean and pleasant environment for everyone.

Lost Items

Ride On Time AZ Transit is not responsible for any personal items left behind in our vehicles. However, we understand that belongings can sometimes be misplaced, and we will do our best to assist in recovering lost items.

Policy Details:

If you believe you left an item in one of our vehicles, please contact us as soon as possible with the date, time, and description of the item and ride. Recovered items will be held for up to 7 days. After that time, unclaimed items may be discarded or donated at our discretion. Passengers are responsible for arranging pickup or delivery of any recovered items. Ride On Time AZ Transit is not liable for lost, stolen, or damaged items, including electronics, cash, jewelry, or personal documents. To help avoid loss, please double-check your seat and surrounding area before exiting the vehicle.

Overages and Wait Times

To maintain timely service for all passengers and manage scheduling efficiently, Ride On Time AZ Transit has the following policy regarding wait times and service overages:

Wait Time Policy:

Airport Pickups:

We include a 30-minute grace period after the flight’s actual arrival time (based on live flight tracking).
After the grace period, wait time is billed in 15-minute increments at the current hourly rate.

Standard Pickups (Non-Airport):

A 10-minute grace period is included for standard pick-up locations.
After 10 minutes, wait time will be billed in 15-minute increments.

Overage Time Policy:

All reservations are scheduled based on the time and distance agreed upon at booking.
If your trip runs longer than the scheduled time (due to added stops, delays, or extended destination time), additional time will be billed as overage at the vehicle’s standard hourly rate.
Overage charges will be added to your final invoice and must be paid before or at the completion of service.

Important Notes:

Extended wait or overage times may impact our ability to service subsequent scheduled passengers. We appreciate your cooperation in helping us stay on time for everyone.
If we are unable to accommodate an extended delay due to prior commitments, we may need to reschedule or end the ride to honor other passengers’ bookings.
We appreciate your punctuality and understanding, as it helps us deliver the best experience to all of our clients.

Passenger Behavior

To ensure a safe, comfortable, and respectful environment for all riders and drivers, Ride On Time AZ Transit expects all passengers to adhere to the following behavior standards:

General Conduct

Passengers must treat drivers, fellow passengers (if applicable), and vehicles with respect and courtesy at all times.
Disruptive, aggressive, or abusive behavior (verbal or physical) toward drivers or others will not be tolerated.
No smoking, vaping, or drug use is allowed inside the vehicle at any time.
Alcohol consumption is not permitted unless expressly allowed by law and company policy, and never in standard passenger vehicles.

Noise & Music

Personal devices should be used with headphones or kept at a low volume.
Loud music, phone conversations, or other disruptive noise may result in a request to lower the volume or end the ride if behavior continues.

Seatbelt Use & Safety

All passengers are required to wear seatbelts while the vehicle is in motion.
Passengers must remain seated and avoid any actions that distract the driver or compromise safety.

Cleanliness & Respect for Property

Passengers are expected to keep the vehicle clean and avoid leaving behind trash or damaging the interior.
Any messes, spills, or damages may result in cleaning or repair fees, as outlined in our Cleaning Policy.

Failure to Comply

Any behavior that violates this policy may result in immediate termination of the ride without refund.
Repeated or severe violations may lead to a ban from future service and potential notification of law enforcement.

Pick-up and Drop-Off

To ensure a smooth, safe, and timely transportation experience, Ride On Time AZ Transit adheres to the following policy regarding pick-up and drop-off locations:

Designated Locations:

Pick-up and drop-off will occur at the locations specified at the time of booking.
Any changes to the scheduled location must be requested in advance and are subject to availability and approval.
For airport transfers, we will pick up and drop off at the designated passenger loading zones assigned by the airport.

Safety & Legal Restrictions:

We comply with all local traffic and safety regulations. If a requested location is unsafe, obstructs traffic, or violates municipal codes, we reserve the right to designate an alternate nearby location for pick-up or drop-off.
Passengers must be ready at the designated pick-up time and location. A grace period may be allowed, but additional wait time may incur a fee.

Gated Communities, Businesses, or Large Events:

If pick-up or drop-off is requested within a gated community or private property, the passenger must ensure we have access (e.g., gate code or clearance).
For high-traffic areas such as event venues or business centers, pick-up and drop-off points may be adjusted for accessibility and efficiency.

Passenger Responsibility:

It is the passenger’s responsibility to ensure that the pick-up and drop-off location provided is accurate and accessible.
Missed pickups due to incorrect or inaccessible locations may result in a cancellation fee.

We aim to deliver convenient, timely, and safe service while respecting all applicable laws and logistical considerations. Thank you for your understanding and cooperation.

Seating Capacity

For your safety and to comply with state and federal transportation regulations, the number of passengers may not exceed the official seating capacity of the vehicle.

Policy Guidelines:

1. All passengers must have a designated seat with a seatbelt.
2. Standing, sitting on laps, or sharing seats is not permitted at any time during the ride.
3. Requests to exceed vehicle capacity will be denied to ensure the safety of all occupants and to comply with applicable laws.
4. The driver reserves the right to refuse service if the number of passengers exceeds the legal seating limit.

We appreciate your understanding as we prioritize your safety and comfort on every ride.

Smoking

🚫 No Smoking or Vaping Policy – In-Vehicle Rule

For the safety, health, and comfort of all passengers and drivers, smoking and vaping are strictly prohibited in all transportation vehicles at all times. This includes, but is not limited to:

Cigarettes
Electronic cigarettes (e-cigarettes)
Vape pens
Cigars
Pipes
Any other smoking or vaping device or substance

***FINES***

$300 fine will follow for Cleaning Fees.

Trip Updates

At Ride On Time AZ Transit, we are committed to providing reliable, on-time service and staying informed to best serve your travel needs. As part of our airport service, we actively monitor flight information to anticipate arrival and departure times. However, timely and accurate communication from passengers is also essential.

Our Responsibilities:

We track flight status updates using airline and airport systems to stay informed of delays, early arrivals, or cancellations. If your flight is delayed and we have other scheduled rides, we will do our best to adjust your pickup time accordingly and keep you updated on our revised arrival time.

In the event of a significant delay, we may need to prioritize other scheduled passengers to stay on time, but we will make every effort to accommodate you as soon as possible.

Passenger Responsibilities:

You are required to notify us immediately of any changes to your flight itinerary, including delays, gate changes, cancellations, or rebookings. Keeping us informed ensures that we can adjust our scheduling and reduce the risk of missed connections or extended wait times. Failure to provide timely updates may result in delayed service or additional wait time charges.

We appreciate your cooperation and commitment to smooth communication—it helps us provide the best possible service for you and all our passengers.

Free Ride if Flight Cancelled

Ride On Time AZ Transit – Free Return Ride Policy (Flight Cancellation Protection)

At Ride On Time AZ Transit, your comfort and peace of mind come first. If your flight is officially cancelled, I will provide you with free transportation back to the original pickup address on your reservation.

Eligibility Requirements

To qualify for the Free Return Ride:

Your airline must provide verified confirmation of a flight cancellation (email, text, or app notification accepted).
The situation must be due to an actual flight cancellation, not a voluntary change.
Each scenario will be reviewed on a case-by-case basis to ensure eligibility.

Not Eligible

The Free Return Ride does not apply if:

The flight departs full and you voluntarily accept compensation or offers to take a later flight.
You choose to change your flight on your own for personal convenience.
The airline rebooks you and the original flight was not cancelled.

Additional Notes

Return ride is only provided to the same pickup location listed in the original reservation.
This policy is designed to support customers who experience unexpected cancellations, not voluntary schedule changes.
Subject to availability and service area limitations.